01
Report
Photo, waste type, address and PIN or GPS.
HackMysuru · Civic governance MVP
Smart Civic Waste Routing — Mysuru
Citizens report the waste. The system figures out who is responsible.
The routing engine
One report.
The right desk.
Citizens never need to choose an authority. Location and effective jurisdiction data carry each complaint to the right department and officer queue.
02
Locate
The location resolves to an area, ward and zone.
03
Route
Current jurisdiction identifies the right authority.
04
Assign
An officer sends the task to an available field member.
05
Resolve
Cleanup evidence closes the loop for the citizen.
ComplaintPIN / GPSAreaCurrent jurisdictionAuthorityOfficer queue
Built for changing boundaries
Jurisdiction changes. Accountability doesn’t.
Area mappings include effective dates. When responsibility changes, new reports follow the new authority automatically while the complete history stays intact for audit and analysis.
MCC
Municipal areas
GP
Gram Panchayat
TP
Town Panchayat
Area X · jurisdiction record
Scheduled handover
Gram Panchayat A
01 Jan — 30 Sep 2026Historical complaints remain with their original authority.
Mysuru Municipal Corporation
From 01 Oct 2026All new complaints route here from the effective date.
No complaint is deleted, duplicated, or lost during transfer.
Transparent from report to resolution
Every update, in one clear timeline.
A complaint ID lets citizens follow progress without exposing internal administrative details.
Submitted
Automatically routed
Under review
Assigned
In progress
6Resolved
Sample complaint
MYW-2026-0418
Waste type
Roadside waste
Responsible body
MCC · Ward 24
Resolution proof
Photo uploaded
One connected civic workflow
Clarity for everyone involved.
Citizen
Report with evidence and track every status change.
Authority officer
Review the correct queue and assign field teams.
Field member
Receive location-ready tasks and upload completion proof.
City administration
Configure jurisdictions and monitor city-wide outcomes.
A cleaner city starts with a clear route